Utility Director Marlene Ladderbush reports that a valve malfunction at the water treatment plant is causing water to become discolored temporarily.

At 7 a.m. on Monday, an old valve in one of two filtration chambers did not close, allowing a rush of air through the system. This increased water pressure stirred up naturally occurring minerals and sediment that accrue over time. Department staff closed the valve manually within five minutes.

The valve is located in a filter that is currently being replaced as part of a long-term upgrade at the plant.

If you have discolored water, we recommend you run cold water, preferably the highest bathroom tap.

Until the line runs clear:

  • Avoid drinking discolored water.
  • Do not run your hot water or use your dishwasher until the water is clear. If you accidentally use hot water while the water is discolored, you may have to flush the hot water tank to clear out the discolorations.
  • If possible, delay doing laundry because clothes may become stained.We ask anyone with questions or concerns to call our office at 978-352-5750.
Valve Malfunction Temporarily Causes Discolored Water