Water Department Office Reopens to In-Person Service

Tom Zuppa COVID-19 News, News

The Georgetown Water Department and Utility Director Marlene Ladderbush are pleased to announce that the Department office has reopened for full in-person service.

Ratepayers may continue to use the contactless bill-paying system by using the mail slot at the office. Residents with questions are asked to call the Department office at 978-352-5750.

“We are grateful to our ratepayers for their patience during the long COVID-19 pandemic. The Department had worked hard during this crisis to maintain a high level of service,” Director Ladderbush said. “Though the office has reopened we encourage ratepayers to call us with questions or concerns. Many times, a single phone call can save the caller a trip to the office.”

The Department’s hours are 7:30 a.m. to 3:30 p.m., Monday-Friday.

COVID-19 UPDATE

Kristen Potter COVID-19 News, GWD

CURRENTLY DUE TO THE RECENT EVENTS REGARDING THE CORONAVIRUS OUR OFFICE IS OPEN BY APPOINTMENT ONLY UNTIL FURTHER NOTICE.

PLEASE CALL AHEAD 1-978-352-5750

To Make a Payment: All payments are still being accepted.  You can pay online through this website (accepting credit cards and bank account payments), through the mail or you can drop your payment to the office using the mail slot to the right of the door.  We do not accept payments over the phone and unfortunately at this time we are not accepting any cash payments.

Contacting the Department: If you have any other business or questions for the department, please contact the office at 978-352-5750 during normal business hours, or leave a message and a staff Member will contact you as soon as possible.  Thank you in advance for your understating regarding this situation.