Georgetown Water Department Announces delayed Fire Flow Testing

DUE TO THE NEED OF FURTHER WATER RESTRICTIONS THIS TEST HAS BEEN POSTPONED

GEORGETOWN — The Georgetown Water Department announces that it will conduct fire flow testing.

On Tuesday, June 24, the Georgetown Water Department will be conducting fire flow testing at 400 East Main St. and may result in temporary discoloration or water pressure disruption in the vicinity of Tenney Street, Long Hill Drive including Long Hill apartments, East Main Street and National Way.

The Department periodically conducts fire flow testing to ensure that water supply and pressure is sufficient to support firefighting efforts, should the need arise. The test is conducted by opening a fire hydrant.

“We understand the inconvenience that temporarily discolored water, as well as temporary low pressure, can have for our residents and businesses, so we want to apologize in advance for any disruption and thank them for their understanding,” Utility Director Marlene Ladderbush said.

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Georgetown Water Department Issuing Corrected Bills for Some Customers Following Billing Error

GEORGETOWN — Utility Director Marlene Ladderbush announces that the Georgetown Water Department has corrected a third party billing error and is re-issuing paper bills to affected customers.

Due to a glitch in a third party billing software, approximately 700 water bills reflected incorrect balances. The third party vendor has since corrected the issue and updated bills have since been sent to customers.

Customers should note that all balances on InvoiceCloud, Georgetown Water’s online billing system, are correct and that only some paper bills were affected. In order to determine whether or not their bill is correct, customers should check to see if the usage and service fee add up to the same number reflected in the “total” section.

For those whose bills reflect an incorrect total, a new bill has already been issued and will be arriving via mail this week or early next week. No further action is required.

“This was an unfortunate error on the part of our third party billing vendor, but I’m thankful that it has been quickly corrected,” Ladderbush said. “I apologize for any confusion or inconvenience this may have caused, and appreciate our impacted customers’ patience while they await their updated bills.”

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Georgetown Water Department Outdoor Water Use RestrictionsLearn More